Multichannel sales approach that provides the customer with an integrated shopping experience. The customer can be shopping online from a desktop or mobile device, or by telephone, or in a bricks and mortar store and the experience would be seamless.
|Omni-Channel UX strategy||Human Factors International|
|7 Inspiring Examples of Omni-Channel User Experiences||HubSpot||July 12th, 2019|
|Are You Ready to Give Your Customers an Omni-Channel Experience?||UX Magazine||July 3rd, 2015|
|5 Elements of Omni-Channel User Experiences||UX Magazine||June 30th, 2015|