What users believe they know about a UI strongly impacts how they use it. Mismatched mental models are common, especially with designs that try something new.
|Mental models||Interaction Design Foundation||July 11th, 2019|
|The Secret to Designing an Intuitive UX||UX Magazine||October 8th, 2011|
|3 Representational Models That Affect Usability||Vanseo Design||March 28th, 2011|
|Mental Models||Nielsen Norman Group||October 18th, 2010|
|What’s Your Idea of a Mental Model?||Boxes and Arrows||February 10th, 2003|