Architecture.
Consumer Journey Map.

A customer journey map tells the story of the customer’s experience: from initial contact, through the process of engagement and into a long-term relationship.

AboutAuthorDate
Customer Journey Maps - A 'Quick And Dirty' Technique To Create ThemUsability GeekOctober 28th, 2013
Examples of customer journey mapping - Smart Insights Digital Marketing AdviceSmart InsightsOctober 22nd, 2013
'UX' Marks the Spot: Mapping the User ExperienceUX MasteryNovember 20th, 2012
The Value of Customer Journey Maps: A UX Designer’s Personal JourneyUX MattersSeptember 7th, 2011
Using Customer Journey Maps to Improve Customer ExperienceHarvard Business ReviewNovember 15th, 2010